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Tip!
You may talk to our Live Support
Agent by
clicking here for any assistance or clarification you
might have. |
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We have compiled most
Frequently Asked Question as follow: However if you
still
have any question, please
click here to post your question.
Does eeWebAccountant require any 3rd party database
engine?
The eeWebAccountant is
complete package, which employs proprietary database. No
additional software required.
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I do not see any products when creating a receipt?
In order to post receipt
your system must have at least one product of receipt
type. Please create product(s) of receipt type (e.g.
"Check Receipt", "Funds Wired In") using Product Manager.
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I have defined recurring invoice. How can I be sure it is
set up and working properly?
In order to test your
product do the following:
Please note
that eeWebAccountant will generate new rebill.dat file
after rebill.pl executed. Repeat steps 2 & 3 in order to
continue testing.
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What the customer statement shows and what shows up in the
admin screen on accounts are reversed. I think that there
may be a bug in the customer statement module?
The eeWebAccountant goes
after real life accounting and in essence implements
Accounts Receivable (A/R) sub ledger. Everything customer
owes you is your company's asset or Accounts Receivable.
This is why from operator's point of view (and thus via
eeWebAccountant interface) every invoice is positive (i.e.
increases your company assets).
The same invoices from
customer point of view (and thus in invoices sent via
email and My Account interface) are decreasing his/her
account balance.
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